Terms of Service

Broker Fee

• A broker fee is included in the total quoted price.
• The fee covers services such as carrier vetting, transport coordination, tracking updates, and customer support throughout the shipping process.

Shipping Options

• Standard Shipping: Typically takes 7 to 14 days based on carrier availability and distance.
• Expedited Shipping: Available for delivery within 1 to 7 days. Additional surcharges apply.

Final Pricing

• The quoted price includes the broker fee and any applicable surcharges, such as for expedited shipping.
• No additional fees will be added unless agreed upon by both parties in writing.

Payment of Fees and Shipping Costs

• Option 1: A 30% deposit is required at booking to secure a carrier. The remaining balance is due upon delivery (Zelle or cash).
• Option 2: Pay the full amount upfront at the time of booking if preferred.
• Note: No service will be rendered unless the booking payment is made.

Cancellation and Changes

• Cancellations: If a carrier has already been assigned, the deposit will be forfeited upon cancellation.
• Modifications: Any change from standard to expedited shipping after booking will result in an additional charge.

Limitation of Liability

• Bigfella Auto Express is not liable for damages resulting from delays, vehicle damage, or unforeseen circumstances beyond our control (e.g., weather, accidents, third-party delays).
• Issues will be handled in accordance with the carrier's insurance and relevant regulations.

Force Majeure

• Bigfella Auto Express shall not be liable for delays or service failures due to acts of God, government restrictions, wars, labor disputes, or other uncontrollable events.

Customer Responsibilities

• Ensure the vehicle is ready for pickup, with no personal belongings, and in operable condition unless otherwise agreed.
• Delays or costs caused by customer failure to meet these requirements may incur additional charges.

Insurance Coverage

• The carrier's insurance covers any damage incurred during transport.
• It is the customer's responsibility to verify the carrier's insurance coverage and to obtain additional insurance if desired.
• All damage claims must be reported immediately upon delivery, and Bigfella Auto Express will assist in the claims process.

Dispute Resolution

• Any disputes will first go through mediation or arbitration before litigation.
• Any legal action will take place in Texas courts, and Texas law will govern this agreement.

Late Payments

• Bigfella Auto Express may charge late fees and interest of 1.5% per month (or the maximum allowed by law) if payment is not made on time.

Damage Waiver

• Customers transporting high-value or customized vehicles should consider obtaining additional insurance beyond the carrier's coverage, as custom modifications are transported at the customer's own risk.

Delivery Delays

• In the event of unforeseen delivery delays, compensation (e.g., rental car coverage or a refund) may be offered, subject to the terms of the delivery agreement.

Final Price Guarantee

• The price quoted at booking is final and will not change unless the customer requests modifications.

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Privacy Policy

Information Collection

• We collect personal information such as your name, contact details, vehicle information, and payment data for the purpose of providing auto transport services.
• We may collect website usage data, including IP addresses, browser types, and usage patterns, to improve our services.

Information Usage

• Personal information is used to process bookings, communicate with customers, and enhance our services.
• We do not share personal information with third parties, except as necessary to fulfill your transport service (e.g., sharing details with the carrier).

Payment Security

• All payment transactions are encrypted and processed through Stripe to ensure security.
• Bigfella Auto Express does not store full payment information on its servers.

Data Protection

• We comply with all relevant data protection laws.
• You have the right to access, update, or delete your personal information at any time by contacting us.

Cookies

• Our website uses cookies to improve user experience. By continuing to use our website, you consent to our use of cookies.