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FAQs

 

 
  • Are you a broker or a carrier? What is the difference?

A: Bigfella Auto Express operates as an auto transport broker. This means we do not own or operate the trucks that physically transport your vehicle. Instead, we connect you with licensed and insured carriers who are responsible for the actual transport of your vehicle.

The key differences between a broker and a carrier are:

  1. Brokers:

    • Role: Brokers act as intermediaries between customers and carriers. We facilitate the transport process by coordinating logistics, finding qualified carriers, and handling customer service.
    • Licensing: Brokers are required to have a Federal Motor Carrier Safety Administration (FMCSA) broker authority and must comply with regulations to ensure safe and reliable transport.
    • Insurance: Brokers typically do not have cargo insurance on the vehicles being transported, but we ensure that the carriers we work with have appropriate insurance coverage.

  2. Carriers:

    • Role: Carriers are the companies or individuals that own and operate the trucks used to transport vehicles. They are responsible for the safe loading, transport, and unloading of your vehicle.
    • Licensing: Carriers must also be licensed through the FMCSA and meet specific requirements to legally transport vehicles across state lines.
    • Insurance: Carriers have their own cargo insurance to protect the vehicles they transport while in their custody.

By using a broker like Bigfella Auto Express, you benefit from our extensive network of reliable carriers, competitive pricing, and dedicated customer support throughout the transport process.


  • How much does it cost to ship a car?

  The cost of shipping a vehicle varies depending on distance, vehicle size, and transport type (open or enclosed). Request a free quote for an exact price.

  • How long does it take to transport a vehicle?
  Delivery times depend on the route and distance, typically ranging from 1 to 10 days. We’ll provide an estimated delivery window when you book.

  • What factors affect auto transport pricing?
  Pricing is influenced by the distance, vehicle type, transport method, seasonality, and current fuel prices.

  • Is my vehicle insured during transport?
  Yes, all vehicles are covered by the carrier’s insurance during transit. We require a minimum cargo coverage of 250k for all approved carriers in our network. 

  • What is the difference between open and enclosed transport?
  Open transport is more affordable but exposes the vehicle to weather and road conditions. Enclosed transport offers extra protection, ideal for luxury or classic cars.

  • Can I ship personal items inside my vehicle?
  While some carriers allow limited personal items, it’s generally recommended not to exceed 100 lbs, and any belongings are shipped at your own risk.

  • How do I prepare my vehicle for shipping?
  Clean the car, remove personal items, ensure the fuel tank is about a quarter full, disable alarms, and document any pre-existing damage.

  • Do you offer door-to-door transport services?  
  Yes, we provide convenient door-to-door transport, where we pick up and deliver your vehicle as close to your specified locations as possible.

  • Can I track my vehicle during transit?
  Yes, we provide updates throughout the shipping process. You can contact our team at any time to check the status of your vehicle.

  • What payment methods do you accept for booking?

  We accept debit cards or Zelle at pickup, and for delivery, you can pay with cash, debit/credit card, or Zelle.