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Security in Auto Transport: Keeping Your Car Safe

Written by Marisa Bramwell | Nov 20, 2024 6:29:14 PM

If you’re moving long distance and need your car transported across state lines, picking a company you trust can feel overwhelming and anxiety provoking - especially in light of recent news of auto thefts, vehicles held hostage, and unexpected fees. A military family reached out to a Boston news station for help after a carrier moving their car to Georgia demanded $1,500 more money to return their vehicle. Major League Baseball player Kris Bryant, the third baseman for the Colorado Rockies, was also hit by an auto transport scam. His Lamborghini Huracan was being transported from Colorado to Las Vegas, Nevada, but was allegedly re-routed by hackers

So how do you find security and reliability for your car shipment? Customer security and satisfaction are top priorities for us, and we’ve implemented several key measures to ensure safe and reliable transport:

  1. Enhanced Carrier Vetting: Bigfella Auto Express requires all carriers to maintain:
  • A minimum of $250,000 in cargo insurance.
  • Compliance with Department of Transportation regulations.
  • Positive performance records and verified reviews.
  1. Transparent Booking and Pricing: Bigfella provides fixed pricing upfront. Once booked, there are no hidden costs or surprise charges.
  2. Proactive Communication: Clients receive regular updates, from pickup to delivery, including tracking information. This transparency builds trust and ensures peace of mind.
  3. Customer Education and Resources: We believe in educating and empowering our clients, and regularly share safety tips here on our blog. 

A Recent Success Story

After reading Bigfella Auto Express’s article inspired by the military family transport dispute, a client chose Bigfella to oversee the transport of their 2024 Lexus from the east to west coast. The shipment was assigned to a top-rated carrier with a 99% customer approval rating and a proven track record. The carrier provided meticulous care and timely updates, completing the transport without any issues, ensuring a successful delivery that underscores the value of Bigfella’s rigorous carrier selection process and transparent communication. “Our customers come to us because they’ve heard stories of things going wrong elsewhere,” says Bigfella Auto Express CEO Andre Bramwell. “We take those stories seriously and use them as motivation to ensure our clients’ vehicles are protected every step of the way.”

For more information on how to protect yourself during auto transport, visit Bigfella Auto Express’s blog at www.bigfellaautoexpress.com/blog.