Transporting a vehicle from one state to another can sometimes come with unexpected complications, even for experienced buyers. This was the case for a recent Bigfella Auto Express customer who purchased a 2005 Dodge Viper from a dealership in Iowa, only to find his dream car stuck in Arizona due to unreliable transport arrangements made by the dealership. You can read about the original scenario shared by the customer here on Reddit. Here’s how Bigfella Auto Express stepped in to get the Viper delivered before our customer’s vacation, demonstrating the reliable and high-quality service that sets us apart.
Our customer, based in California, had arranged for transport through the dealership after purchasing his Viper. Despite prior experience with out-of-state purchases, this time the transport hit serious snags:
The Original Carrier's Truck Breakdown: The carrier’s truck broke down in Arizona, and the customer wasn’t informed of the issue until three days later.
Communication Issues: The transport company promised delivery on multiple occasions, each time failing to follow through without notifying the customer. This left him frustrated and in the dark for days.
Rushed Timeline: With a vacation scheduled just days away, the customer needed a quick solution and a reliable transport company to handle the job.
This scenario had gone on for over two weeks, with the car now being held in a storage facility in Arizona. Frustrated and out of time, the customer reached out to Bigfella Auto Express to turn things around.
With our experience in vehicle transport and dedication to customer satisfaction, we made it our mission to deliver the Viper in time. Here’s how Bigfella Auto Express provided a seamless solution:
Fast Response and Immediate Action: As soon as we got the call, our team arranged for a new transport driver who was available to pick up the Viper the very next day. This quick action set us apart and reassured the customer that his vehicle was in good hands.
Reliable Communication: We kept the customer updated at every step, providing real-time tracking and setting clear expectations. Unlike the previous carrier, our team followed up on every commitment, making sure there was no uncertainty about the delivery timeline.
Dedicated Customer Support: Our team was proactive in addressing any concerns and answering questions about the process, providing peace of mind during a stressful experience. Customer communication is our priority, ensuring every client feels valued and well-informed.
On-Time Delivery Before Vacation: We understood the urgency of the situation and worked diligently to ensure the Viper arrived in California well before our customer’s scheduled vacation. This meant the customer could enjoy his new car without worrying about delays or further complications.
Our handling of this transport demonstrates the commitment, communication, and reliability that Bigfella Auto Express provides with each transport service. Here’s what sets us apart:
Clear, Upfront Pricing: No hidden fees, just transparent and competitive pricing to give our customers peace of mind.
Real-Time Tracking: We offer live updates so customers know where their vehicle is throughout the journey.
Flexible Payment Options: Options like Zelle, major credit cards, and even installment plans for added convenience.
Referral and First-Time Discounts: With $50 off for new customers and $100 for referrals, we add value to our services.
Prioritized Customer Communication: We believe in regular, proactive communication, so customers aren’t left wondering about their vehicle’s status.
Bigfella Auto Express was able to step in, provide reliable service, and ensure our customer’s 2005 Viper arrived on time, showcasing the dependable, customer-centered service that makes us the trusted choice for auto transport. If you’re looking for a team that will go above and beyond, Bigfella Auto Express is here to deliver.
For more information or to request a quote, visit us at bigfellaautoexpress.com or call us at 346-536-8700. Let Bigfella Auto Express take the stress out of your auto transport needs!