At Bigfella Auto Express, we are committed to providing dependable auto transport solutions, especially when unexpected carrier issues arise. Recently, we assisted Matthew with the transport of his 2008 Chevrolet 1500 from O'Fallon, IL, to Summerville, GA. Although the initial carrier faced unexpected challenges and demanded additional funds, we quickly reassigned his shipment to ENIT LLC, a top-rated carrier, who completed the job seamlessly. Here’s how we turned a potential setback into a successful transport.
Initially, the assigned carrier experienced issues with pickup and requested additional funds to proceed. When it became clear they could not fulfill the job as agreed, we immediately stepped in to find a solution, following the approach outlined in our recent article on Carrier Issues and How We’re Protecting Our Customers.
We reassigned Matthew’s shipment to ENIT LLC, a highly rated carrier with the necessary equipment, including a winch for secure vehicle loading. Here’s how we handled the situation and ensured a smooth delivery:
Prompt Reassignment: ENIT LLC was able to step in quickly and accept the job without extra costs.
Transparent Communication: We kept Matthew informed about the carrier switch and reassured him of a timely delivery.
Reliable Delivery: ENIT LLC successfully completed pickup on November 5, delivering the vehicle on November 6, as originally scheduled.
With a network of trusted carriers and a proactive approach, we’re ready to handle challenges and keep our customers’ needs at the forefront:
If you need auto transport with a company you can rely on, contact Bigfella Auto Express today for a free quote or visit bigfellaautoexpress.com. We’re here to make your transport stress-free from start to finish!